careers at ffx.co.uk

Careers


From its beginnings as a builder’s merchant in Folkestone, FFX has grown into one of the country’s leading on-line power tool, hand tool and accessories suppliers. Our customers range from the professional, the skilled craftsman, to the knowledgeable DIY-er.

Today FFX combines two trade counter locations with the most highly rated on-line offering in the industry. Growth has resulted in a recent move to a new 60,000 sq ft distribution centre in Lympne, Kent, and newly refurbished offices into which the head office and on-line business have moved.

We are currently building up our team of enthusiastic, passionate people that rise to any challenge and love being part of a successful company that is rapidly growing and where everyone plays their part. It’s an exciting time to join us and find yourself a place in our growing success story.


HGV Driver with HIAB

Job Title: HGV Driver with HIAB

Reports to: Branch Manager

Department: Trade Counter

Location: Folkestone, Kent

No of Direct Reports: None

Job Description Summary:

Responsible for the prompt, accurate and efficient delivery of products to our customers to ensure an excellent level of customer service for a rapidly expanding retailer of building products, power tools, hand tools and accessories in line with our company vision of “the widest range of products, delivered quickly with great service, readily available and offered at a truly competitive price.

Responsibilities:

  • Collecting a wide range of building products/tools and accessories from our branch or warehouse including loading and unloading these to achieve the most efficient delivery based on location.
  • Representing the company in a professional manner to ensure fantastic customer service at all times whilst maximising opportunities for repeat business.
  • Providing the customer with the relevant invoice and obtaining the necessary signature on each occasion.
  • Returning undelivered items and invoices to the branch or warehouse if applicable.
  • Resolving customer concerns/issues where possible and highlighting those that cannot be resolved immediately to management.
  • Provision of the accurate recording of mileage, fuel purchases and other related costs at the end of each working day.
  • Adhering to safe working practices by making sure that the vehicle is operating at the correct standards for road safety including carrying out vehicle pre-checks and reporting defects when found.
  • Adhering to working time and driver hour regulations at all times.
  • Consistently demonstrating and adhering to the brand values at all times

The Individual

Capability, Knowledge and Experience
  • HGV2 Driver with HIAB and CPC Training
  • Vehicle maintenance/mechanics experience would be desirable.
  • At least two years’ experience of multi-drop deliveries would be ideal.
  • Previous experience of heavy lifting and the delivery of heavy goods would be beneficial.
Education and Qualifications
  • None specified
Personal Characteristics
  • Strong customer service ethos
  • The ability to work on your own initiative with a high level of common sense.
  • Excellent interpersonal skills
  • Strong attention to detail

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Junior Graphic Designer

Job Title: Junior Graphic Designer

Reports to: Graphic Designer

Department: Marketing & Advertising

Location: Lympne, Kent

No of Direct Reports: None

Job Description Summary:

The role involves providing creative support to multiple internal departments within FFX carrying out a variety of tasks and reporting to the Graphic Designer. You will mainly be working within the parameters of the FFX brand but you will also be working with external brands and need the design sensitivity to create a cohesion.

You should be able to demonstrate excellent layout, typography and image retouching skills across a range of projects in your portfolio and show exemplary attention-to-detail skills.

The successful candidate should have excellent organisational skills, enthusiasm and passion for developing and delivering solutions.

Responsibilities:

To assist in the conception and design of artwork for:

  • Website banners, brand pages etc.
  • Email campaigns
  • Labels and packaging design.
  • In-store and outdoor POS and advertising design.
  • Printed materials including stationery, posters, leaflets, brochures, catalogues, exhibition stands, merchandise and more.
  • Internal communications.

The Individual

Capability, Knowledge and Experience
  • A minimum of 1 year’s commercial experience
  • Experience in digital, web and print design, any photography experience is advantageous.
  • A good understanding of the latest Adobe Creative Suite is essential, in particular using Illustrator, Photoshop and InDesign on PC.
  • Working knowledge of Excel, Word and Powerpoint.
  • Strong typography skills.
  • A solid portfolio.
  • Can work independently and as part of a team. You will also be required to work to deadlines and under pressure and be willing to develop and grow in the role.
Education and Qualifications
  • It is essential that candidates hold a BTEC/HND/Degree in Graphic Design (or related subject).Personal Characteristics
Personal Characteristics
  • Creative flair, a strong visual sense and the ability to think conceptually.
  • Collaborative skills and the ability to work closely with colleagues and outside suppliers.
  • A highly-organised personality and ability to manage multiple projects at once
  • The ability to work quickly and accurately with excellent attention to detail.
  • Ability to deliver high quality results, at times under pressure
  • Motivated and organised.
  • An attitude to work that provides for flexibility to get the job done regardless.
  • Create and maintain excellent working relationships across the business.

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required to be undertaken.

Customer Services Advisor

Job Title: Customer Services Advisor

Reports to: Customer Services and Returns Supervisor

Department: Customer Services

Location: Lympne, Kent

No of Direct Reports: None

Job Description Summary:

The main purpose of this role is to provide our customers with an exceptional level of service, dealing with all calls and emails effectively, efficiently, accurately and promptly.

This includes managing workloads in accordance with department SLA’s, ensuring there are no broken promises to customers and consistently demonstrating the guiding principle of “nothing is too much trouble” in every customer contact to ensure we remain the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities:

  • Playing an active role in contributing to the team and department targets across a number of KPI’s.
  • Ensuring all promises made to internal and external customers are fulfilled within an agreed SLA timeframe.
  • Providing an outstanding level of customer service which includes providing help and product advice as required.
  • Liaising with relevant suppliers, couriers and manufacturers in relation to orders and/or queries.
  • Resolving all customer issues whilst demonstrating a “nothing is too much trouble” approach at all times.
  • Supporting the company vision through every customer contact.
  • Flexibility in working arrangements to ensure customer demands and business needs are met.
  • Escalating calls/issues to a manager where necessary.
  • Taking responsibility for personal development, identifying training requirements and support needed.
  • Recognising and providing feedback on improvements that can be made to improve efficiencies.
  • Consistently demonstrating and adhering to the brand values at all times.

The Individual

Capability, Knowledge and Experience
  • Good working knowledge of building materials, hand and power tools, power tool accessories and fixings would be desirable.
  • Previous telephone and/or customer service experience.
  • Excellent communicator with a great phone manner.
  • Well-developed keyboard and PC skills.
  • Organised, able to prioritise and work to deadlines.
  • Self-motivated to achieve great results across a number of KPI’s.
  • Flexible and adaptable to change.
  • Strong customer service ethos.
  • Able to work to a high degree of accuracy, often under pressure.
  • Naturally adheres to the business brand values.
  • Enthusiastic and self-motivated.
  • A team player that can work well within a team or individually.
Education and Qualifications
  • Good secondary education

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required to be undertaken.

Technical Salesman

Job Title: Technical Salesman

Reports to: Technical Sales Manager

Department: Sales

Location: Home based, areas across London and the South East (Head office: Lympne, Kent)

No of Direct Reports: None

Job Description Summary:

Working in conjunction with the Technical Sales Manager and other local FFX Technical Salesmen to increase the market penetration of the business in the London market and various territories across the South East, and improve the value of account customer sales with a focus on fixings, but including the entire product portfolio, power tools and accessories, hand tools, fixings, and general construction consumables. Ultimately to improve the bottom line of a rapidly expanding retailer which is the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities:

The business to business sales of the full fixings range of products in the FFX portfolio to the construction sector in Greater London (actual territory to be confirmed) to customers ranging from the larger building contractors, through specialist sub-contractors, to specialist concrete frame firms, cladding companies and dry liners, to name a few, working in – or headquartered in – the area.

Researching the market, compiling a database of target companies, making appointments to visit buyers and/or owners at head office level, and visiting construction sites in the area where the company is based outside the area, and selling the full range of products.

Monitoring competitor activity and feeding back any pertinent competitor activity including new products being offered, prices where available and general marketing activity in the area.

Building relationships with key customers such that the relationship itself, with the back-up of excellent customer service, ready availability, excellent and timely delivery become more important than price alone.

Negotiations with suppliers to maximise sales, profit and margin for any specified products sold by the supplier but requiring a point of distribution through which to fulfil the sale.

Presenting the products favourably, in a professional and structured manner, in face-to-face meetings and via correspondence (email, letter), understanding the customer’s requirements and developing sets of terms specific to the needs of any given customer (e.g. a dry lining contractor will require a different set of products to a brick layer).

Forecasting sales across the territory when requested to do so; meeting daily, monthly and annual sales targets and encouraging the move to FFX being the sole supplier among all customers.

Working in partnership with suppliers on open days, promotional drives and training days to promote the sales of that given supplier.

Attending training courses and gaining CSCS approval to enable sites to be visited; attending training on abrasives, gas tools and diamond blade use and being able to ‘train to train’ operatives in customer’s companies.

Gaining technical proficiency in anchors and working with the FFX Technical & Training Manager to provide the optimum solution to any given customer’s precise requirements; assisting customers by ‘value engineering’ so as to switch the customer from the product specified to a better value alternative from FFX (e.g. switching a customer from Hilti to FFX resin).

Producing reports as required.

Representing the Company at trade exhibitions and shows.

Reviewing and keeping up to date with external markets to ensure the business remains ahead of our competitors

The Individual

Capability, Knowledge and Experience
  • Previous experience selling fixings, PTAs and general construction consumable products.
  • Good knowledge of the range and diversity of construction fixings in the market.
  • A sound understanding of their use and application on site.
  • Effective project and time management skills.
  • At least 5 years in commercial environment is essential.
  • Strong business acumen and commercially aware.
  • Good IT/system skills.
Education and Qualifications
  • Good level of secondary education.
Personal characteristics
  • Strong negotiation and analytical skills, highly numerate with excellent attention to detail.
  • Commercially sound with ability to understand and interpret market information.
  • Excellent interpersonal skills, with the right levels of drive and patience.
  • Creative vision with the ability to “think outside the box”.
  • Strong team player and self-motivated with a very strong desire to achieve.
  • Ability to work under pressure and to manage own workload.
  • Be able to multitask and resolve problems efficiently.
  • Strong literacy skills.
  • Good communication skills.
  • Reliable and professional with the necessary perseverance to remain on course.

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.


If you want to work for FFX in the future, please submit your CV and let us know you're interested in a future role. We always want to talk to qualified people, and we'll make time for a chat with you even if we're not ready to hire just yet.

Please send your applications and CVs to jobs@ffx.co.uk

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