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From its beginnings as a builder’s merchant in Folkestone, FFX has grown into one of the country’s leading on-line power tool, hand tool and accessories suppliers. Our customers range from the professional, the skilled craftsman, to the knowledgeable DIY-er.

Today FFX combines two trade counter locations with the most highly rated on-line offering in the industry. Growth has resulted in a recent move to a new 60,000 sq ft distribution centre in Lympne, Kent, and newly refurbished offices into which the head office and on-line business have moved.

We are currently building up our team of enthusiastic, passionate people that rise to any challenge and love being part of a successful company that is rapidly growing and where everyone plays their part. It’s an exciting time to join us and find yourself a place in our growing success story.

Content Writer

Job Title: Content Writer

Reports to: Product Content Manager

Department: Marketing

Location: Lympne, Kent

No of Direct Reports: None

Job Description Summary:

The main purpose of this role is to produce all product page content, including product de-scriptions and brand information. FFX is widely regarded as one of the leading online retail-ers of power tools and accessories, hand tools, fixings and general construction consuma-bles. The FFX web site lists over 90,000 products, and with new lines being added every day we need to ensure that these products are uploaded and ready to go live on our website as soon as possible. Ensuring that the tone and structure are consistent and the quality of what we write is kept to the highest possible standard, the content on new releases must also be unique to ensure we are a cut above the competition.


  • Upload all new product listings accurately and efficiently onto our website.
  • The writing of precise and accurate product descriptions for the website.
  • Input all product specifics into system (size, type, category, attributes etc.)
  • Ensuring all products have any relevant accessories attached on roll out.
  • Regulating and checking any information fed from the buying team.
  • Checking and uploading images through File Transfer Protocol (FTP).
  • Maintaining accuracy within time and target pressures.
  • Ensuring all content is kept up to date.
  • Working closely with the creative, technical and trading team to ensure product im-agery is processed correctly.

The Individual

Capability, Knowledge and Experience
  • An understanding of modern web mark-up languages.
  • A knowledge of the trade industry is preferable
  • A passion for writing with accomplished writing skills.
  • Excellent editorial understanding and visual awareness.
  • A working knowledge of Microsoft Office and content management software.
  • A willingness to adopt a strict routine in a highly repetitive role.
  • A desire to work on their own with a given set of instructions, but able to be a team player where necessary.
Education and Qualifications
  • Good level of secondary education

Personal Characteristics

  • Excellent communication skills, both written and verbal.
  • Organised with excellent administration skills.
  • Self-confident with the ability to work under pressure.
  • The ability to work quickly and accurately with excellent attention to detail.
  • Naturally adheres to the business brand values.

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Digital Marketing/E-commerce Manager

Job Title: Digital Marketing/E-commerce Manager

Reports to: Managing Director (with responsibility for Marketing)

Department: Marketing

Location: Dyna House, Lympne

No of Direct Reports: 2 (1 x Graphic Designers; 1 x Social Media)

Job Description Summary:

To manage the many facets of the digital marketing output of the Company using current and topical marketing tools and strategies.

To lead integrated digital marketing campaigns from concept through execution to analysis.

To work with, and manage where appropriate, external agencies, suppliers and internal support teams so as to ensure the successful launch of campaigns, big and small, on time and to budget.

To oversee the Company’s on-line sales presence, keeping it up to date with advancements in on-line retailing, technological developments and industry best practice.

To act as custodian of the FFX brand, ensuring consistency and conformity to the declared values of the Company.

To ensure that the digital team provides an outstanding level of customer service internally, supporting all relevant departments in promoting their areas of the business.

Consistently promoting our company vision of “the widest range of products, delivered quickly with great service, readily available and offered at a truly competitive price”.


  • In agreement with the Managing Director (with responsibility for Marketing), Operations Director and Development Director and in line with all policies, strategies and procedures, devise, present and implement a proactive digital/on-line strategy such that growth targets are met and ideally exceeded year on year.
  • To plan, document and implement all web, SEO/SEM, email, social media, above, below and through-the-line advertising and manage the database including its enhancement to a resource of value.
  • In conjunction with the Managing Director (with responsibility for Marketing),Operations Director and Development Director, devise, present and implement a strategy to promote products and services such that the business meets the needs of its national target audience(s).
  • Liaise with buying teams at Head Office to ensure that the right products are promoted cost-effectively at the right times in the right media. To wrap up all campaigns with detailed analysis and reports for the board.
  • Where necessary to introduce and then manage external agencies, including the current media agency and the current specialist search and social marketing agency.
  • Working with the Social Media Executive to design, build, enhance and maintain the FFX social media programme and presence.
  • To measure all advertising programmes, including digital campaigns and one-off activities, and report performance against goals (e.g. return on investment, KPIs).
  • Brainstorm, brief and devise new and creative growth strategies; plan, execute and measure new ideas and conversion tests; identify trends and insights, and optimize spend and performance accordingly.
  • Work with internal departments, to create landing pages that generate interest and sales; optimise the user experience at through research, focus groups, user panels and previous experience.
  • Using strong analytical skills, evaluate the end-to-end customer experience across all digital platforms,; work with Customer Services, Warehouse Operations and Branches to enhance all customer touch points with FFX.
  • Liaising with the Managing Director (with responsibility for Marketing), Operations Director and Development Director on all elements of marketing to ensure that, eBay, branches and relevant internal departments are supported and effectively promoted within their respective fields of endeavour.
  • Liaising with internal departments to ensure the variety, packaging and display of products available stimulates interest and entices customers to make a purchase.
  • Responsible for the FFX Marketing Calendar:
    • Arranging meetings to a set calendar, ensuring all departments are prepared and briefed with enough time successfully to complete their tasks (Buying/Marketing/Customer Services/Warehouse/Branches).
    • Ensuring all data on promotional campaigns is recorded. Data will cover Revenue/Email numbers/Target Audience/Open rate/Click through rate/Order numbers/Unsubscribe rate/Tope selling SKUs etc.). Tools will be provided to gather data.
    • Proof reading and overall responsibility for all email campaigns, working with the Trading and Marketing teams to agree content and style before public release.
    • Liaising with the Trading team to ensure all products are sourced in a timely manner for seasonal campaigns across all channels.
  • The supervision of any training and support given by other departmental heads to new employees to help ensure their continued development.
  • Identifying and resolving problems as necessary.
  • Scheduling and overseeing tasks to be completed.
  • Leading by example and ensuring that company policies are adhered to.

The Individual

Capability, Knowledge and Experience
  • Proven expertise gained through working in digital marketing and e-commerce. Experience across both sectors would be ideal.
  • A passion for and evidence of leading and managing marketing databases, SEO/SEM, social media, email and above, below and through-the-line advertising campaigns.
  • A good working knowledge of construction methods, hand tools, power tools and accessories, and fixings would be a bonus but is not essential.
  • Experience in the following is crucial: A/B and multivariate testing; optimising landing pages and user funnels; website analytic tools (especially Google Analytics, NetInsight, WebTrends, Omniture); setting up and optimising Google AdWords campaigns.
  • Strong analytical skills and data driven thinking coupled with up-to-the-minute knowledge of the latest trends and best practices in on-line marketing and measurement.
  • Previous e-commerce experience managing an e-commerce web site and a digital marketing budget.
  • Previous product merchandising experience to increase sales.
  • Good IT skills.
  • Experience of managing, motivating, driving and developing employees such that they fulfil their potential and deliver results for the company.
  • Delegation and organisation skills.
Education and Qualifications
  • BSc/MSc in Marketing, Digital Marketing or a related field.
Personal Characteristics
  • Strong customer service ethos, KPI and performance driven.
  • Excellent analytical, presentational and communication skills and good stakeholder management.
  • Ability to work under pressure.
  • Self-confident.
  • The ability to work quickly and accurately with excellent attention to detail, specifically using testing programmes to improve conversion.
  • Motivated and organised, and able to motivate, organise and drive the teams under management.
  • Proactive with a high level of common sense and initiative.
  • Complete integrity and a commitment to the values of the business. .

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Buying Assistant (Lympne)

Job Title: Buying Assistant

Reports to: Trading Operations Manager

Department: Trading

Hours: 48 hours/week

Salary: £18,720 - £20,000

Location: Lympne (Near Hythe), Kent

No of Direct Reports: None

Job Description Summary:

As a Buying Assistant, you will be a key part of the company’s Trading department. You will receive on the job training and learn all the activities of a buying department. You will be assisting the buyers in all areas, processing, admin, reviewing market places, supply chains, anything that is required.

If you’ve got experience, then great, but that’s not a deal breaker. Much more important than experience is passion, a passion and drive for being successful. We’re a hard-working team, and above all we care, about our customers, about being the best at what we do, about getting the next big deal, about each other.

FFX is rapidly expanding and if you have the negotiation skills and drive to get the job the role is going to have a lot to offer, and give you scope for growth. Who knows you could be looking at a career in procurement.


  • Negotiating with suppliers and building long term relationships.
  • Ordering and processing orders on the phone/via the internal system and email.
  • Booking deliveries onto the system, matching goods to the invoice and checking purchase orders.
  • Proposing ideas to increase sales and drive revenue.
  • Liaison with internal departments regarding product offers/promotions.
  • Updating system promotions and product status daily from all booking in paperwork.
  • Reviewing and keeping up to date with external market to ensure the business remains competitive.
  • Creation and maintenance of spreadsheets on product ranges to ensure best value for the customer and revenue for the business.
  • Reviewing the success of promotional activity, web offers, branch sales and suggesting improvements.
  • General administration.
  • Answering and resolving telephone queries from internal customers.

The Individual

Capability, Knowledge and Experience
  • Previous office/administration experience
  • Good IT/system Skills
Education and Qualifications
  • Good standard of secondary education
Personal Characteristics
  • Proactive with a high level of common sense and initiative
  • The ability to work quickly and accurately with excellent attention to detail
  • Ability to work outside the box.
  • Previous negotiation skills would be an advantage
  • Passionate with the drive to be successful.
  • Ability to work under pressure.
  • The ability to work quickly and accurately with excellent attention to detail.
  • Motivated with excellent organisation skills.
  • Team worker but also happy to work unsupervised.
  • Strong customer service ethos.
  • A desire to be the best.

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

If you want to work for FFX in the future, please submit your CV and let us know you're interested in a future role. We always want to talk to qualified people, and we'll make time for a chat with you even if we're not ready to hire just yet.

Please send your applications and CVs to

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