careers at ffx.co.uk

Careers


From its beginnings as a builder’s merchant in Folkestone, FFX has grown into one of the country’s leading on-line power tool, hand tool and accessories suppliers. Our customers range from the professional, the skilled craftsman, to the knowledgeable DIY-er.

Today FFX combines two trade counter locations with the most highly rated on-line offering in the industry. Growth has resulted in a recent move to a new 60,000 sq ft distribution centre in Lympne, Kent, and newly refurbished offices into which the head office and on-line business have moved.

We are currently building up our team of enthusiastic, passionate people that rise to any challenge and love being part of a successful company that is rapidly growing and where everyone plays their part. It’s an exciting time to join us and find yourself a place in our growing success story.


Trade Counter Assistant

Job Title: Trade Counter Assistant

Reports to: Branch Manager

Department: Trade Counter

Location: Folkestone, Kent

No of Direct Reports: None

Job Description Summary:

To provide an outstanding level of customer service on our busy trade counter including knowledge and service in relation to goods being checked in from suppliers and between branches for a rapidly expanding retailer who is the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities

  • To provide an excellent level of customer service, providing help and product advice as required.
  • To be able to investigate and resolve any customer issues escalating where appropriate.
  • Operation of computerised tills and cash reconciliation at the end of the day.
  • Stock control including ordering of new stock and taking customer orders over the phone and in person.
  • Setting up of trade & customer accounts.
  • Answering and resolving telephone queries from customers.
  • Checking & inspecting goods and ensuring they are of accurate Quantity, Type and also acceptable quality.
  • Organisation of the stock room and general stock replenishment.
  • Monitoring Stock Levels & minimising stock loss.
  • Able to pick/Check off stock for other branches (Transfers to Ashford & Lympne).
  • Loading and unloading vans and other vehicles (if needed).
  • To provide cover and assistance within the shop area & other branches as and when required.
  • General re-dressing of the shop area to ensure products are displayed with maximum appeal to the customer.
  • Selecting space for storage and arranging for goods to be placed in the designated areas.
  • Making sure that all inventory processes are completed on the same day.
  • Cleaning and tidying up at the end of the day.

The Individual

Capability, Knowledge and Experience
  • Good working knowledge of building materials, tools and fixings.
  • Previous customer service experience.
  • Good IT/system Skills.
  • Using Mechanical Handling Equipment ie: Forklift trucks (if licenced).
Education and Qualifications
  • None specified.
Personal Characteristics
  • Strong customer service ethos.
  • Excellent communication skills.
  • Ability to work under pressure.
  • The ability to work quickly and accurately with excellent attention to detail.
  • Motivated with excellent organisation skills.
  • Team worker but also happy to work unsupervised.
  • Proactive with a high level of common sense.

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Internal Sales Coordinator

Job Title: Internal Sales Coordinator

Reports to: Branch Manager

Department: Internal Sales

Location: Folkestone, Kent

No of Direct Reports: None

Job Description Summary:

Working in conjunction with the Branch Manager to increase the market penetration of the business in the local area and improve the value of account customer sales across the entire product portfolio, hand and power tools, accessories, fixings, general construction consumables and builder’s merchant products. Ultimately to improve the bottom line of a rapidly expanding retailer in line with our company vision of “the widest range of products, delivered quickly with great service, readily available and offered at a truly competitive price”.

Responsibilities

  • Providing a first class service to all FFX customers, including quotes turned round quickly and accurately, accurate and on time deliveries, and emails and phone calls returned within agreed timescales at all times.
  • Negotiating with customers and potential customers (and suppliers) via email/phone to maximise sales, and gross margin.
  • Researching product lines to ensure an excellent understanding of all product ranges in order to provide an exemplary level of service through good product knowledge.
  • Ordering and processing orders on the phone, email and via the internal system ensuring that all orders are dispatched to customers promptly and correctly.
  • In line with policy, researching and agreeing pricing margins on current product offers and promotions to be communicated to customers via email and phone resulting in the generation of sales and repeat business.
  • Proactively generating sales through careful targeting of potential customers, researching their needs and preparing proposals such that they buy through FFX.
  • Resurrecting lapsed customers by reviewing past orders and proposing new offers based on their needs.
  • Working closely with the Sales Reps to develop business, manage customer accounts and process everyday Sales Reps orders.
  • Day to day duties, including filing, taking phone calls (and messages), answering emails, calling suppliers for costs, calling and emailing the technical sales team, calling and emailing customers, checking on deliveries in to FFX and out to customers and providing back-up in the Sales Office as requested.
  • General administration not covered above.

The Individual

Capability, Knowledge and Experience
  • Previous telephone sales experience within a Builders Merchant with a proven track record of revenue generation.
  • Good product knowledge across fixings, fasteners, power tools and accessories, hand tools and builder’s merchant type products.
  • A willingness to learn where there are product knowledge gaps.
  • Good IT/system skills; proficient in Word and Excel.
  • Business acumen and commercially aware.
Education and Qualifications
  • Good secondary education.
Personal Characteristics
  • • Strong customer service ethos.
  • • The ability to influence at all levels with strong negotiation skills.
  • • Excellent and accurate communication skills – verbal and written.
  • • Ability to think outside the box.
  • • The ability to work under pressure, quickly and accurately.
  • • Self-motivated with desire to achieve and excellent organisation skills.
  • • Proactive with a high level of common sense.
  • • Commercially aware with excellent ability to understand and interpret market information.
  • • Strong numeracy and literacy skills with great attention to detail.
  • • Resilient personality, able to forge strong relationships and instil trust in customers over the phone.
  • • A team player willing to complete the mundane tasks for the greater good of the team.

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Key Account Manager

Job Title: Key Account Manager

Reports to: Senior Key Account Manager

Department: Trading

Location: Lympne, Kent

No of Direct Reports: None

Job Description Summary:

To manage the day to day enquiries from the Company’s key account portfolio within the Wholesale and Export Department. Meet agreed personal targets to enable the company to reach sales and growth targets. Liaise with the Trading team to develop promotions and sales opportunities.

Responsibilities

  • To become the lead point of contact for all enquiries specific to your customer portfolio
  • Build long-lasting relationships with your key accounts to help maximise their turnover and profitability
  • Working in conjunction with the accounts department to ensure payments are received promptly and prior to dispatch where applicable
  • Responsible for proposing strategies to the Senior Key Account Manager for new customer acquisition; actioning where approved
  • Processing customer orders and enquiries via phone, e-mail and in some instances face-to-face
  • Working in conjunction with the warehouse and suppliers to ensure orders are processed and dispatched on time and correctly according to the customer’s requirements
  • Work closely with other members of the Trading Department to communicate offers and promotions to key accounts
  • To reach agreed monthly/annual sales and margin targets set by the Senior Key Account Manager
  • Research UK and European market prices to increase sales margins and turnover
  • Review customer portfolio and rejuvenate any old inactive accounts
  • Be conscious of your personal targets and be aware of how these contribute to the business targets
  • General administration and filing to include creating customer price files and ledgers
  • Ensure customers are kept informed about any issues and delays with their orders and devise appropriate solutions

The Individual

Capability, Knowledge and Experience
  • Previous sales experience with a proven track record of revenue generation.
  • Proficiency with computers, particularly MS Office and Excel.
  • Strong research, problem solving and numeracy skills.
  • Awareness of industry trends and developments.
  • Fluency in French or German would be desirable but is not required.
Education and Qualifications
  • Good secondary education
Personal Characteristics
  • Strong customer service ethos
  • The ability to influence at all levels with strong negotiation skills
  • Excellent and accurate communication skills – verbal and written
  • Ability to think outside of the box
  • The ability to work under pressure, quickly and accurately
  • Self-motivated with desire to achieve with excellent organisational skills
  • Proactive with a high level of common sense
  • Commercially aware with excellent ability to understand and interpret market information
  • Strong numeracy and literacy skills with great attention to detail
  • Resilient personality, able to forge strong relationships and instil trust in customers over the phone and e-mail
  • A team player willing to complete the mundane tasks when required for the greater good of the team

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Systems and Application Software Administrator

Job Title: Systems and Application Software Administrator

Reports to: Development Director

Department: Development/IT

Location: Lympne, Kent

No of Direct Reports: One

Job Description Summary:

To support third party application software including liaison with 3rd party support companies, internal developers and business users of the systems.

Responsibilities

Security
  • Create and manage user accounts
  • Grant user accesses
  • Create and maintain permission sets
  • Manage security settings per user/permission set
  • Set up and maintain Company/Site/User group access
  • Create and maintain base IFS user profiles for relevant groups.
ERP Customisations
  • • Create and maintain:
    • Custom objects
    • Custom menus
    • Custom Fields
    • Custom logical units
    • Custom tabs and pages
Support
  • Establish a central support desk for the application, develop a framework to trouble shoot issues with the assistance of the functional super users.
  • Provide advice and training to end users in conjunction with the functional super users.
  • Work with third party software providers to troubleshoot problems.
  • Work with third party infrastructure provider and internal development team to ensure systems availability with minimal downtime
  • Plan and co-ordinate testing changes, upgrades, new services ensuring systems will operate correctly in current and future environments
  • Develop work plans and track/report status of assigned projects/tasks
  • Develop test plans to verify logic of new or modified programs
  • Create and manage database and scheduled tasks
  • Monitor and resolve application messages / errors from custom interfaces
  • Implement processes for/ and monitor the system
Reporting
  • Liaise with business stakeholders to define the reports required by the business
  • Develop and maintain Crystal reports
  • Create and manage “Quick” reports
  • Develop and maintain the dashboards / lobbies
  • Manage business intelligence tools
Other
  • Propose innovations, ideas and new opportunities.
  • Manage and develop Systems Technician
  • Any other reasonable duties as required

The Individual

Capability, Knowledge and Experience
  • 3 years previous ERP administration experience
  • Experience of IFS ERP system an advantage
  • Experienced in SQL and Psql
  • Knowledge of Web Services is desirable
  • Crystal programming skills is very desirable
  • Good understanding of workflows and process requirements
Education and Qualifications
  • Proficient in Microsoft products, Word, Excel Outlook
  • Ideally educated to ‘A’ Level standard
Personal Characteristics
  • Excellent communication skills
  • Can do attitude
  • Professional and flexible
  • Strong customer services and analytical problem-solving skills
  • Ability to interface with technical and non-technical staff at all organisational levels
  • Ability to prioritise and work under pressure
  • Planned, organised and efficient
  • Self-motivated, able to work independently and takes initiative
  • Ability to work on their own or as part of a team
  • The ability to work quickly and accurately with excellent attention to detail.
  • Naturally adheres to the business brand values.

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.


If you want to work for FFX in the future, please submit your CV and let us know you're interested in a future role. We always want to talk to qualified people, and we'll make time for a chat with you even if we're not ready to hire just yet.

Please send your applications and CVs to jobs@ffx.co.uk

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