careers at ffx.co.uk

Careers


From its beginnings as a builder’s merchant in Folkestone, FFX has grown into one of the country’s leading on-line power tool, hand tool and accessories suppliers. Our customers range from the professional, the skilled craftsman, to the knowledgeable DIY-er.

Today FFX combines two trade counter locations with the most highly rated on-line offering in the industry. Growth has resulted in a recent move to a new 60,000 sq ft distribution centre in Lympne, Kent, and newly refurbished offices into which the head office and on-line business have moved.

We are currently building up our team of enthusiastic, passionate people that rise to any challenge and love being part of a successful company that is rapidly growing and where everyone plays their part. It’s an exciting time to join us and find yourself a place in our growing success story.


Health & Safety Executive

Job Title: Health & Safety Executive

Reports to: Warehouse Operations Manager

Department: Warehouse (Fixings/Technical Sales)

Location: Lympne, Kent (with responsibility for all FFX sites)

No of Direct Reports: None

Job Description Summary:

Reporting to the Warehouse Operations Manager under the ultimate direction of the Managing Director, providing our board, managers and all staff with an exceptional level of guidance on matters H&S. Keeping up to date with new legislation, all developments that affect our industry and maintaining a working knowledge of all HSE legislation such that you can ensure FFX’s compliance with all changes and advise staff on best practice. You'll be responsible for ensuring that employers and workers comply with safety legislation and that safety policies and practices are adopted and adhered to.

Although the primary focus of this role is health and safety, consideration will be given to more senior candidates with additional expertise is delivering ISO 9001, 14001, 18001 – the quality, environmental and health and safety quality standards.

Responsibilities:

As a health and safety executive, you'll need to:

  • • carry out risk assessments and consider how risks could be reduced
  • • outline safe operational procedures which identify and take into account all relevant hazards
  • • carry out regular site inspections to check policies and procedures are being properly implemented
  • • ensure working practices are safe and comply with legislation
  • • prepare health and safety strategies and develop internal policy
  • • lead in-house training with managers and employees about health and safety issues and risks
  • • Assist with the creation and management of health and safety monitoring systems and policies in the workplace
  • • Manage emergency procedures (such as fire alarm drills) and organise emergency teams such as fire marshals and first aiders
  • • keep records of inspection findings and produce reports that suggest improvements
  • • record incidents and accidents and produce statistics for the board
  • • attend Institution of Occupational Safety and Health (IOSH) seminars and read professional journals
  • • produce management reports, newsletters and bulletins
  • • ensure equipment is installed safely
  • • manage and organise the safe disposal of hazardous substances, e.g. chemicals
  • • advise on a range of specialist areas, e.g. fire regulations, hazardous substances, noise, safeguarding machinery and occupational diseases.

Ensuring at all times that reasonable care is always taken for the health, safety and welfare of yourself and other persons and to comply with the policies and procedures relating to health and safety within the Company.

Reporting all accidents, near misses and/or dangerous occurrences to a member of management and to fully assist any member of management with any subsequent investigations.

Ensuring that you are always compliant with all the Company’s procedures.

Ensuring that the standard of hygiene is always maintained.

Meeting the standards of performance, behaviour and attendance as laid down by Company policies and procedures.

Undertaking any other duties commensurate with the position as designated by the line manager.

The Individual

You'll need to show evidence of the following:

  • • excellent written and spoken communication skills in order to explain health and safety processes to a range of people and to give presentations to groups
  • • negotiating skills to convince managers of the need to implement and maintain safety standards that may compromise speed or efficiency in the organisation
  • • patience and diplomacy because the profession requires a collaborative approach
  • • the ability to understand and analyse complex information and present it simply and accurately
  • • an investigative mind
  • • Good knowledge of Microsoft Office including PowerPoint
  • • attention to detail
  • • a flexible approach to work
  • • an interest in the law and the ability to understand regulations
  • • a driving licence - essential as the role involves travel between sites.
Education and Qualifications

You're likely to need a minimum of a 2:2 degree or equivalent, as well as a basic knowledge of health and safety. The Certificate in Applied Health and Safety awarded by National Compliance and Risk Qualifications (NCRQ) and the National General Certificate in Occupational Health and Safety, delivered by the National Examination Board in Occupational Safety and Health (NEBOSH), provide a good understanding of a broad range of health and safety issues.

Relevant degree-level qualifications include:

  • • NEBOSH National Diploma in Occupational Health and Safety.
  • • British Safety Council Level 6 Diploma in Occupational Safety and Health.
  • • City & Guilds Level 5 (NVQ) Diploma in Occupational Health and Safety Practice.
  • • NCRQ Level 6 Diploma in Applied Health and Safety.
  • • Registered COSHH Assessor.

A background, or experience in, any of the following areas may be useful:

  • • construction
  • • engineering
  • • manufacturing
Personal Characteristics
  • • Strong service ethos with a willingness to go above and beyond to ensure 100% customer satisfaction (internal customers).
  • • The ability to work under pressure, quickly and accurately.
  • • Self-motivated with desire to achieve and excellent organisation skills.
  • • Proactive with a high level of common sense.
  • • Very strong attention to detail. This is a role where the smallest mistake can lead to serious consequences.
  • • A team player, with integrity, and the character to communicate openly and honestly.

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Performance Marketing Executive

Job Title: Performance Marketing Executive

Reports to: Marketing Manager

Department: Marketing

Location: Lympne, Kent

No of Direct Reports: None

Job Description Summary:

To oversee and implement FFX’s Pay Per Click (PPC) and Google Shopping activity, day to day implementation of FFX’s Search Engine Optimisation (SEO) and management of FFX’s Affiliate Marketing Program. In line with our company vision of “the widest range of products, delivered quickly with great service, readily available and offered at a truly competitive price”, you will oversee over 100,000 key terms aimed at a varied customer audience.

Job Context:

PPC and SEO represent FFX’s primary mechanisms to attract new customers. Optimising PPC bids based on agreed target cost per conversions and ensuring the efficiency of shopping listings is paramount. Identifying opportunities to improve listings in Google’s natural SERPs and implementing amendments to FFX web pages to achieve higher listings is key to future growth. Increasing referrals from third party websites has also been identified as an additional growth opportunity for FFX.

Responsibilities:

  • To analyse PPC and Google shopping activity at a micro level with a view to optimising bids and to drive sales cost effectively. It is anticipated that over 40% of the role will be spent managing the day to day bid management.
  • Responsibility for identifying SEO opportunities for improving the ranking on Google, implementing page amendments and measuring the improved sales as a result of higher rankings. It is anticipated that over 40% of the role will be focused on identifying SEO improvements at a page and product level.
  • To manage FFX’s new affiliate program. Communicating with affiliates via the affiliate platform and managing the creative needs of the program. Identifying super affiliates and building close working relationships with these to enhance referrals and sales.

The Individual

Capability, Knowledge and Experience
  • Ideally 3 years commercial experience in PPC and SEO, however clear analytical marketing experience in an ecommerce environment would be considered.
  • Experience in PPC, Google shopping, Google Merchant Centre and Bing.
  • An understanding of SEO and web page design to meet crawler requirements to ensure higher rankings.
  • Using an SEO tool to help identify and pursue opportunities whilst demonstrating your capability of undertaking detailed analysis of individual web pages.
  • Sound reporting abilities to communicate PPC, SEO and affiliate results on a regular basis.
  • Strong IT skills including advanced Excel.
Education and Qualifications
  • Good standard of secondary education/Graduate calibre in a numerical or marketing discipline.
Personal Characteristics
  • Self-motivated and organised with a high attention to detail.
  • Ability to concentrate on the task in hand and see work through to its natural conclusion.
  • Ability to work independently.
  • Proactive with a high level of common sense and initiative.
  • Complete integrity and a commitment to the values of the business.

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Customer Services Advisor

Job Title: Customer Services Advisor

Reports to: Customer Services and Returns Supervisor

Department: Customer Services

Location: Lympne, Kent

No of Direct Reports: None

Job Description Summary:

The main purpose of this role is to provide our customers with an exceptional level of service, dealing with all calls and emails effectively, efficiently, accurately and promptly.

This includes managing workloads in accordance with department SLA’s, ensuring there are no broken promises to customers and consistently demonstrating the guiding principle of “nothing is too much trouble” in every customer contact to ensure we remain the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities:

  • Playing an active role in contributing to the team and department targets across a number of KPI’s.
  • Ensuring all promises made to internal and external customers are fulfilled within an agreed SLA timeframe.
  • Providing an outstanding level of customer service which includes providing help and product advice as required.
  • Liaising with relevant suppliers, couriers and manufacturers in relation to orders and/or queries.
  • Resolving all customer issues whilst demonstrating a “nothing is too much trouble” approach at all times.
  • Supporting the company vision through every customer contact.
  • Flexibility in working arrangements to ensure customer demands and business needs are met.
  • Escalating calls/issues to a manager where necessary.
  • Taking responsibility for personal development, identifying training requirements and support needed.
  • Recognising and providing feedback on improvements that can be made to improve efficiencies.

The Individual

Capability, Knowledge and Experience
  • Good working knowledge of building materials, hand and power tools, power tool accessories and fixings would be desirable.
  • Previous telephone and/or customer service experience.
  • Excellent communicator with a great phone manner.
  • Well-developed keyboard and PC skills.
  • Organised, able to prioritise and work to deadlines.
  • Self-motivated to achieve great results across a number of KPI’s.
  • Flexible and adaptable to change.
  • Strong customer service ethos.
  • Able to work to a high degree of accuracy, often under pressure.
  • Naturally adheres to the business brand values.
  • Enthusiastic and self-motivated.
  • A team player that can work well within a team or individually.
Education and Qualifications
  • Good standard of secondary education

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.


If you want to work for FFX in the future, please submit your CV and let us know you're interested in a future role. We always want to talk to qualified people, and we'll make time for a chat with you even if we're not ready to hire just yet.

Please send your applications and CVs to jobs@ffx.co.uk

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