careers at ffx.co.uk

Careers


From its beginnings as a builder’s merchant in Folkestone, FFX has grown into one of the country’s leading on-line power tool, hand tool and accessories suppliers. Our customers range from the professional, the skilled craftsman, to the knowledgeable DIY-er.

Today FFX combines two trade counter locations with the most highly rated on-line offering in the industry. Growth has resulted in a recent move to a new 60,000 sq ft distribution centre in Lympne, Kent, and newly refurbished offices into which the head office and on-line business have moved.

We are currently building up our team of enthusiastic, passionate people that rise to any challenge and love being part of a successful company that is rapidly growing and where everyone plays their part. It’s an exciting time to join us and find yourself a place in our growing success story.


Trade Counter Assistant - Folkestone

Job Title: Trade Counter Assistant

Reports to: Branch Sales Manager

Department: Trade Counter

Location: Folkestone, Kent

No of Direct Reports: None

Job Description Summary:

To provide an outstanding level of customer service on our busy trade counter for a rapidly expanding retailer who is the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities:

To provide an excellent level of customer service to a wide variety of tradesmen and local builders, providing help and product advice as required.

Building rapport with customers and proactively generating sales through the upselling of products.

Investigating and resolving customer issues, escalating to the Branch Sales Manager where appropriate.

Overseeing your allocated areas within the shop ensuring adherence to Health and Safety requirements, keeping the area clean and tidy, ensuring products are correctly priced and the display is well organised.

Taking cash, credit card and account purchases via computerised tills, and reconciling cash at the end of the day.

Identifying any reporting any concerns relating to theft of products.

Taking customer orders over the phone and in person and having an eye for detail to ask the right questions if an order doesn’t look/sound right.

Setting up trade and customer accounts on the FFX system.

Answering and resolving telephone queries from customers.

Organising the stock room and general stock replenishment, especially to your designated areas.

Monitoring stock levels and helping to minimise stock loss by watching for theft and through advising management of discrepancies.

Providing cover and assistance anywhere within the branch (and other branches) as and when required.

General re-dressing of the shop area to ensure products are displayed with maximum appeal to the customer.

Selecting space for storage and arranging for goods to be placed in the designated areas.

Making sure that all inventory processes are completed on the same day.

Cleaning and tidying up at the end of the day.

Consistently demonstrating and adhering to the brand values at all times.

The Individual

Capability, Knowledge and Experience
  • Good working knowledge of power tools and accessories, hand tools, general construction consumables, fixings and building materials.
  • Previous customer service experience.
  • Good IT/system skills.
  • Using mechanical handling equipment e.g. fork lift trucks (if licenced).
Education and Qualifications
  • None specified.
Personal characteristics
  • Strong customer service ethos with the desire to go above and beyond for the customer.
  • Excellent communication skills.
  • Ability to work under pressure.
  • The ability to work quickly and accurately with excellent attention to detail.
  • Motivated with good organisational skills.
  • Team worker but also happy and able to work unsupervised.
  • Proactive with a high level of common sense.

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Graphic Designer

Job Title: Graphic Designer

Reports to: Marketing Manager

Department: Marketing & Advertising

Location: Lympne, Kent

No of Direct Reports: None

Job Description Summary:

To provide support to the multiple internal clients within FFX – through the Marketing Manager who will allocate tasks in priority order - with the on-going development of our marketing communications programmes including web site content design, digital media, conventional above-the-line advertising, POS, print (catalogues, leaflets, vouchers etc.) and video campaigns in line with our company vision of “the widest range of products, delivered quickly with great service, readily available and offered at a truly competitive price”.

Responsibilities:

To conceive and design artwork for websites including product tiles, banners, brand pages etc.

To design the company email newsletters.

Responsibility for POS and product/packaging design.

To create and produce in store and outdoor advertising design.

To create and design brochures and catalogues including product catalogues and promotional literature.

Carry out, oversee and assist with product photography and video shoots.

Create and maintain excellent working relationships across the business.

Provide cover for the Social Media Executive when they are on holiday.

The Individual

Capability, Knowledge and Experience
  • At least 3 years commercial experience
  • Experience in digital, web and print design.
  • A deep knowledge of Adobe creative suite particularly InDesign, Illustrator and Photoshop.
  • A good understanding of HTML (Preferred but not essential)
  • An understanding of Premier Pro and After Effects (Preferred but not essential)
  • Strong typography skills.
  • A solid portfolio.
Education and Qualifications
  • Good standard of secondary education/Graduate calibre
Personal characteristics
  • Creative flair, a strong visual sense and the ability to think conceptually.
  • Collaborative skills and the ability to work closely with colleagues and outside suppliers.
  • The ability to work quickly and accurately with excellent attention to detail.
  • Motivated and organised.
  • A willingness to get involved in liaising and negotiating with suppliers.
  • A proactive approach with a determination to do what it takes to succeed.
  • An attitude to work that provides for flexibility to get the job done regardless.

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Technical Salesman

Job Title: Technical Salesman

Reports to: Technical Sales Manager

Department: Sales

Location: Home based, areas across London and the South East (Head office: Lympne, Kent)

No of Direct Reports: None

Job Description Summary:

Working in conjunction with the Technical Sales Manager and other local FFX Technical Salesmen to increase the market penetration of the business in the London market and various territories across the South East, and improve the value of account customer sales with a focus on fixings, but including the entire product portfolio, power tools and accessories, hand tools, fixings, and general construction consumables. Ultimately to improve the bottom line of a rapidly expanding retailer which is the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities:

The business to business sales of the full fixings range of products in the FFX portfolio to the construction sector in Greater London (actual territory to be confirmed) to customers ranging from the larger building contractors, through specialist sub-contractors, to specialist concrete frame firms, cladding companies and dry liners, to name a few, working in – or headquartered in – the area.

Researching the market, compiling a database of target companies, making appointments to visit buyers and/or owners at head office level, and visiting construction sites in the area where the company is based outside the area, and selling the full range of products.

Monitoring competitor activity and feeding back any pertinent competitor activity including new products being offered, prices where available and general marketing activity in the area.

Building relationships with key customers such that the relationship itself, with the back-up of excellent customer service, ready availability, excellent and timely delivery become more important than price alone.

Negotiations with suppliers to maximise sales, profit and margin for any specified products sold by the supplier but requiring a point of distribution through which to fulfil the sale.

Presenting the products favourably, in a professional and structured manner, in face-to-face meetings and via correspondence (email, letter), understanding the customer’s requirements and developing sets of terms specific to the needs of any given customer (e.g. a dry lining contractor will require a different set of products to a brick layer).

Forecasting sales across the territory when requested to do so; meeting daily, monthly and annual sales targets and encouraging the move to FFX being the sole supplier among all customers.

Working in partnership with suppliers on open days, promotional drives and training days to promote the sales of that given supplier.

Attending training courses and gaining CSCS approval to enable sites to be visited; attending training on abrasives, gas tools and diamond blade use and being able to ‘train to train’ operatives in customer’s companies.

Gaining technical proficiency in anchors and working with the FFX Technical & Training Manager to provide the optimum solution to any given customer’s precise requirements; assisting customers by ‘value engineering’ so as to switch the customer from the product specified to a better value alternative from FFX (e.g. switching a customer from Hilti to FFX resin).

Producing reports as required.

Representing the Company at trade exhibitions and shows.

Reviewing and keeping up to date with external markets to ensure the business remains ahead of our competitors

The Individual

Capability, Knowledge and Experience
  • Previous experience selling fixings, PTAs and general construction consumable products.
  • Good knowledge of the range and diversity of construction fixings in the market.
  • A sound understanding of their use and application on site.
  • Effective project and time management skills.
  • At least 5 years in commercial environment is essential.
  • Strong business acumen and commercially aware.
  • Good IT/system skills.
Education and Qualifications
  • Good level of secondary education.
Personal characteristics
  • Strong negotiation and analytical skills, highly numerate with excellent attention to detail.
  • Commercially sound with ability to understand and interpret market information.
  • Excellent interpersonal skills, with the right levels of drive and patience.
  • Creative vision with the ability to “think outside the box”.
  • Strong team player and self-motivated with a very strong desire to achieve.
  • Ability to work under pressure and to manage own workload.
  • Be able to multitask and resolve problems efficiently.
  • Strong literacy skills.
  • Good communication skills.
  • Reliable and professional with the necessary perseverance to remain on course.

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

Trade Counter Assistant - Ashford

Job Title: Trade Counter Assistant - Ashford

Reports to: Branch Manager

Department: Trade Counter

Location: Ashford

No of Direct Reports: None

Job Description Summary:

To provide an outstanding level of customer service on our busy trade counter including knowledge and service in relation to goods being checked in from suppliers and between branches for a rapidly expanding retailer who is the first choice for professionals looking for fantastic product ranges that are immediately available at truly competitive prices.

Responsibilities:

  • To provide an excellent level of customer service, providing help and product advice as required.
  • To be able to investigate and resolve any customer issues escalating where appropriate.
  • Operation of computerised tills and cash reconciliation at the end of the day.
  • Stock control including ordering of new stock and taking customer orders over the phone and in person.
  • Placing suggested stock orders with suppliers & Inter Branch transfer requests, maintaining excellent availability within stock control parameters.
  • Setting up of trade & customer accounts.
  • Answering and resolving telephone queries from customers.
  • Checking & inspecting goods and ensuring they are of accurate Quantity, Type and also acceptable quality.
  • Booking in supplier deliveries and Inter-Branch transfers
  • Organisation of the stock room and general stock replenishment. Assisting the Branch manager by reviewing stock turn and keeping stock minimums at the appropriate levels.
  • Monitoring Stock Levels & minimising stock loss.
  • Able to pick/Check off stock for other branches (Transfers to Ashford & Lympne).
  • Loading and unloading vans and other vehicles (if needed).
  • To provide cover and assistance within the shop area & other branches as and when required.
  • General re-dressing of the shop area to ensure products are displayed with maximum appeal to the customer.
  • Constantly reviewing Branch stock ranges and suggesting possible new ranges to the Branch manager.
  • Liaising with suppliers to utilise their resource to assist merchandising displays within the branch.
  • Ensuring the branch shop-floor pricing labels are up to date and displayed.
  • Selecting space for storage and arranging for goods to be placed in the designated areas.
  • Making sure that all inventory processes are completed on the same day.
  • Cleaning and tidying up at the end of the day.
  • Providing cover for the Branch Manager during their holiday periods, liaising with all relevant colleagues within the business.

The Individual

Capability, Knowledge and Experience
  • Good working knowledge of building materials, tools and fixings.
  • Previous customer service experience.
  • Good IT/system Skills.
  • Using Mechanical Handling Equipment ie: Forklift trucks (if licenced).
Education and Qualifications
  • None specified.
Personal Characteristics
  • Strong customer service ethos.
  • Excellent communication skills.
  • Ability to work under pressure.
  • The ability to work quickly and accurately with excellent attention to detail.
  • Motivated with excellent organisation skills.
  • Team worker but also happy to work unsupervised.
  • Proactive with a high level of common sense.

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.


If you want to work for FFX in the future, please submit your CV and let us know you're interested in a future role. We always want to talk to qualified people, and we'll make time for a chat with you even if we're not ready to hire just yet.

Please send your applications and CVs to jobs@ffx.co.uk

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